Frequently Asked Questions
Everything you need to know about your frontier fashion journey.
How do I know which boot size to order?
Our boots generally run true to size, but we recommend checking our specific size guide for each brand. If you are between sizes, we suggest sizing up and using a comfort insole.
What is your return policy on worn items?
For safety and hygiene, we only accept returns on items in original, unworn condition with tags attached. Boots must be returned in their original box without scuffs on the soles.
How long does shipping take for custom hats?
Custom hat shaping and steam-fitting takes an additional 3-5 business days before dispatch. Standard shipping then takes 5-7 business days across the continental US.
Do you offer international shipping?
Yes, we ship our western wear globally. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
Are your leather products authentic?
Absolutely. We pride ourselves on sourcing high-quality, genuine leather and exotic skins from reputable tanneries that meet strict durability and ethical standards.
Can I track my order once it has been placed?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.